Contact our client services and research team
For institutional inquiries, partnership introductions, trial requests, or media and editorial submissions, our client services team manages new engagements and onboarding. We prioritize secure, documented handoffs that include technical documentation, API keys under NDA when required, and an onboarding plan that maps data feeds to client systems. Typical responses for qualified institutional requests include scheduled demonstrations of our dashboard, sample data extracts, and a short technical trial for API access. Our team works with compliance and IT stakeholders to ensure secure integration and minimal operational friction. If your request is media related or requires an executive comment, indicate the expected timeframe and any embargo considerations so we can coordinate appropriately. We strive to respond to institutional queries within two business days and to expedite trials for qualifying clients who provide necessary onboarding information and data access permissions.
Get in touch — request a trial or an intro call
Please complete the form and include any relevant details about the intended use of signals, expected integration points, and compliance contacts. For trials, include technical contact details and an overview of the environment where sample feeds will be tested. We treat all trial requests as confidential and will provide secure sample extracts and onboarding documentation after initial qualification. If your inquiry is about procurement or enterprise licensing, indicate purchasing timelines and procurement contacts so we can route your request to our sales operations team for a timely response.
Office and media contacts
Our New York office handles institutional onboarding, trials, and partnership requests. For press and media inquiries, indicate whether you need an interview, a written comment, or background material and include any embargo details. We respond to media requests through our communications team and coordinate with research leads for technical questions. For procurement and enterprise licensing, include your procurement contact and a brief timeline so we may prepare appropriate contractual materials.
Business hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. For urgent client issues, please indicate urgency in the subject line and provide a direct callback number so we can escalate appropriately.
Response times and what to expect
When submitting a trial or integration request, include technical contact details, expected timelines, and any compliance, legal, or procurement requirements. Institutional qualification typically involves an initial review of the request, a non-disclosure agreement when sample data is sensitive, and a short technical kickoff to provision API keys and sample extracts. For enterprise engagements, the onboarding process includes a scoping workshop, data mapping, and integration planning. Our standard response time for new institutional inquiries is two business days, and trials that meet qualification criteria are typically provisioned within one week pending NDAs and access approvals. Media requests and straightforward information queries are often handled within one to two business days. For complex legal or procurement questions, timelines vary based on counterparty review cycles and third-party approvals.